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Understanding Houzeo Complaints: What You Need to Know

Houzeo Complaints Cover Image

Houzeo is a Flat-Fee MLS real estate platform that aims to simplify the home-selling process. They have a solid 4.9 out of 5-star rating and an overwhelming number of reviews on credible review websites like Google and Trustpilot.

Most of these reviews are positive and highlight that users love the magnitude of savings that Houzeo offers. However, after thorough research, we found some complaints that highlight slow listing agent response.

So, is Houzeo worth it despite some complaints? Or do their offerings fall flat? Let’s find out.

Houzeo at a Glance:

  • Savings: Houzeo saves you from the hefty 3% listing agent commission with their DIY approach.
  • Advanced Technology: Houzeo simplifies the selling process with their modern tech products like Houzeo Offers, Showings, and IntelliList Listing Management.
  • Customer Reviews: There are no major complaints against Houzeo on review websites like Google and Trustpilot.

What Is Houzeo? is a For Sale By Owner website that operates on the Flat Fee MLS listing model. You can list your home on the MLS via Houzeo for an affordable flat fee.

Furthermore, you get access to tools typically available only to real estate agents. You can accept or reject showing requests, review and compare offers, and call for the highest and best offer.

One advantage of working with this company is their transparency. You won’t encounter Houzeo hidden fees during your transaction, so you can sell your home yourself without worrying about getting duped.

» Is Houzeo Legit? Houzeo Corp is a legitimate company headquartered in New York, USA. They have 8,000+ reviews online.

What Does Houzeo Offer?

Here is what Houzeo offers to buyers and sellers:

For Sellers:

  • Transparent Pricing: Houzeo discloses all of their prices on the website. Their basic package starts from $399. Furthermore, there are no hidden fees associated with this company.
  • Maximum Exposure: Besides the MLS, your property listing gets syndicated to real estate websites like, Trulia, and Zillow. 
  • Online Paperwork: Houzeo provides you with online forms and an e-signature feature. So you avoid the hassle of a manual listing.
  • Fast Listing and Updates: You can get your property on the MLS in under 12 hours “Rush Service”.
  • Manage Showings Online: You can use Houzeo’s dashboard and app to handle showing requests.
  • Streamlined Offer Process: You can receive, counter, and compare offers online and request the highest and the best deal in the case of multiple offers.

For Buyers:

  • Extensive Property Database: Houzeo has a separate database of FSBO homes listed nationwide. You can also browse through other syndicated MLS listings on the platform.
  • ‘Pros’ Marketplace Access: Houzeo Pros is a directory of seasoned real estate professionals. You can hire, review, and rate the services of home inspectors, appraisers, title agents, and licensed escrow officers.
  • Request Showings: Home buyers can schedule property showings through Houzeo. This makes it easy for you to view homes that interest you.
  • Closing Cost Estimations: You can use Houzeo’s Closing Cost Calculator to estimate buyer closing costs. This tool helps you budget for home purchases and prevents financial surprises.

Houzeo Complaints

Houzeo does not have any major complaints online. When we browsed through reviews, we noticed that Houzeo is quite active in responding to complaints. Moreover, they have tried to resolve all the complaints in time.

Here are some Houzeo complaints:

Houzeo Complaints: Delay in Selling

Roman’s experience with Houzeo wasn’t up to the mark. He mentioned that his house was listed on the wrong MLS. As a result, he could not sell his house on time.

Houzeo Complaint

✅ Houzeo’s Reply: Houzeo’s customer service team found that the customer had incorrectly priced his home and didn’t upload any photos and revised the price. This reduced his chances of securing a good deal. As a resolution, Houzeo suggested that he read one of Houzeo’s blogs to clear any FSBO queries.

Houzeo Complaints: Deals Lost

This Houzeo user is agitated with the listing agent’s unresponsiveness. He had to repeatedly ask the agent to complete all the steps for a timely closing.

✅ Houzeo’s Reply: Houzeo congratulated the customer on the home sale and promptly addressed his complaint regarding the listing agent. They asked for the agent’s name. This demonstrates their commitment to providing excellent service.

Houzeo Complaints: Extra Fees

Rober Herrera felt he was charged extra fees at the last moment. In short, he had an unsatisfactory experience with the company.

Houzeo Complaint

✅ Houzeo’s Reply: In response to this complaint, Houzeo emphasized their upfront pricing disclosure. Their response also clarified that sellers are responsible for any fines associated with a non-compliant MLS listing, whether the non-compliance is on the seller’s or the broker’s part.

Houzeo: Positive Reviews

Houzeo has over 8,000 reviews, combining platforms like Google and Trustpilot. These reviews highlight that users love Houzeo’s customer support team and hassle-free selling process.

Here are some positive Houzeo reviews:

Great Customer Support

Joseph Sgro was impressed by Houzeo’s customer support. He had all his questions answered before listing his house on the MLS and feels that using the FSBO route was a wise decision.

Huge Savings

John Sedarat saved approximately $10,000 in commissions by using Houzeo. He highly recommends the FSBO route for selling homes.

How Does Houzeo Work?

Houzeo has an easy listing process. You need to log in, add property details, set the asking price, choose a plan, and add property details.

Packages and Pricing

Houzeo offers a range of packages tailored to meet the needs of home sellers. Whether you’re a first-time seller or a seasoned pro, Houzeo has comprehensive packages designed to suit your specific needs.

  • Bronze – $399+: In this basic plan, you get a 3-month MLS listing term with a maximum of up to 6 photos on the MLS.
  • Silver – $399+ 0.5% at Closing: In this plan, you can list your home for 6 months with maximum photos. Additionally, you get a custom yard sign and access to Houzeo Mobile App.
  • Gold – $429+ 0.5% at Closing: It is Houzeo’s most preferred package. It includes everything from the Silver Plan. Additionally, you get broker assistance, personal concierge, call forwarding, and more.
  • Platinum – $499+ 1% at Closing: This is the ultimate plan with a 1-year listing term. It includes virtual full-service from a licensed broker who’ll help you until closing.

» Houzeo Reviews: Make an informed choice by reading Houzeo’s pros and cons and listing packages.

Savings With Houzeo

Houzeo lists your property without the typical 3% agent commission. For instance, on a $500,000 sale with a listing agent, you’d pay $15,000 in commissions. With Houzeo, fees range from $399 to $449 plus closing fees, saving you about $9,551 to $14,601.

However, it’s important to note that you still need to pay the standard buyer agent commission, typically around 3%, with Houzeo.

Is Houzeo Worth It Despite the Complaints?

Yes, Houzeo is a top recommendation for FSBO home sellers. By using Houzeo, you can save thousands in real estate agent commissions and swiftly list your property on the MLS.

Furthermore, their customer support team is quite active in resolving complaints. So, you can be sure of prompt responses to any queries.

Overall, Houzeo is a great online platform for a hassle-free selling process. The company has nationwide coverage, something that only a handful of other services can claim. Therefore, you can sell from anywhere in the US without any manual paperwork.

Frequently Asked Questions

Is Houzeo free?

No, Houzeo is not free. To get listed on the MLS, you have to purchase one of their listing packages. If you're a first time seller, you can consider the Platinum package. However, if you already have experience selling FSBO, the Silver package would suit you the best.

Is Houzeo legit?

Yes, Houzeo is a legitimate company founded in 2017. They have their headquarters in New York, USA. Houzeo has over 8,000+ reviews online. These reviews reflect that customers love them for their technology and high value deals.

Is Houzeo worth it despite the complaints they have received online?

Yes, Houzeo is worthconsidering despite some complaints online. The majority of these complaints are minor. Additionally, we've observed that Houzeo's customer support team quite actively responds to these issues. This indicates that even if you encounter any problems while selling with them, you can expect a quick resolution.

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  • Audra Merrell

    I was apprehensive at first, but was pleasantly surprised at how easy Houzeo is to use!

  • Mario Eusebio

    Got to work right away on my issue and called me back withon 15mins just like he said he would with a resolution. He waited on the line with me to make sure everything was taken care of.

  • Caren Zahn

    This is the 2nd property I am listing a properry on Houzeo. With the first property, Sharon was the only person to assist me with issues and expedite the listing. I had similar issues for the 2nd property with information and documentation and Sharon contacted me to expedite the process. Without Sharon’s assistance I would not have been able to complete everything. She is an asset to Houzeo.

  • Holly Morrissey

    Garry understood my situation and frustration and escalated my concern and got my home Active today! Not all companies give their reps the ability to make decisions so I\’m happy, that especially on a weekend he was able to make it happen especially after I had two interactions yesterday on the same issue. Thankful for Garry

  • Kevin Maag

    I sold two gulf front condos via Houzeo, saving listing fees on total selling price exceeding $3M. One of the units had multiple offers within 48 hours! Loved representing myself as I know all the improvements and enjoyed meeting the buyer agents and so informed in the selling process.

  • Klare Heston

    I love the prompt responses to my calls– get a return call within minutes even if I don\’t leave a message. Garry was very knowledgeable and patient and courteous. The technology is very user-friendly as well. I would highly recommend Houzeo. We just went live

  • Edna Case

    Tony is so wonderful, he has a calm and friendly voice. He was able to guide me and help reassure me that they are no fees at closing. Thank you so much Tony

  • Jay Velastegui

    Houzeo is a great platform if you are willing to put in the work to sell your house on your own. Even if you\’ve never gone through the process before, their technology is very user-friendly and you\’ll get ample support to answer your questions along the way. We listed our home with Houzeo and had our listing visible on the MLS, Zillow, Realtor, etc. the following day. The best part of course is that we saved a lot of money by not working with a listing agent and being able to keep more of our money. We had one open house, received 11 offers, and closed in 2 months! Again, there is a learning curve if you\’ve never done this on your own but it is definitely worth the effort! Great product!

  • Dania Pfeiffer

    Very prompt customer service and Sharon was very helpful.

  • Dennis Perreault

    Very easy to navigate so far

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