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Houzeo Reviews: Is This FSBO Service Worth It?

Cover - Houzeo Reviews 2022

If you want to sell your house without paying high agent fees, For Sale By Owner (FSBO) is the way to go. You can sell your home directly without involving an agent.

Today, FSBO doesn’t necessarily mean you have to give up on the MLS. Many platforms are available to help you list on the MLS without an agent, like Houzeo.

For a flat fee, Houzeo offers a user-friendly platform that greatly simplifies the selling process. Over the years, it has garnered positive customer feedback, with an average rating of 4.9 stars on Google and Trustpilot.

But does Houzeo really live up to its high rating? Or does the flat-fee platform fall flat on its offerings? Let’s delve into Houzeo reviews and offerings to find out.

What Is Houzeo?

Houzeo is a tech-centric real estate platform that aims to simplify home selling for FSBO sellers. It offers Flat Fee MLS listing packages that can help you save the 3% listing agent commission. 

The platform’s advanced tech stack lets you manage your listings, showings, and offers online. Its mobile app even lets you list your property on the go.

What Does Houzeo Offer?

From a digital platform to broker assistance, Houzeo offers features for both sellers and buyers.

For Sellers

  • Transparent Costs: Houzeo states all of its prices on its website. This means you don’t have to worry about Houzeo’s hidden fees.
  • Online Paperwork: With Houzeo’s online forms and e-signature feature, you avoid the hassle of manually completing the listing documentation.
  • Maximum Exposure: Besides the MLS, your property listing gets syndicated to real estate websites like Realtor.com, Trulia, and Zillow. 
  • Fast Listing and Updates: You can get your property on the MLS in under 24 hours or even 8 hours with Rush Service.
  • Manage Showings Online: You can use Houzeo’s dashboard and app to handle showing requests.
  • Streamlined Offer Process: You can receive, counter, and compare offers online and request the highest & the best deal in case of multiple offers.

For Buyers

  • Extensive Property Database: Houzeo has a separate database of FSBO homes listed nationwide. Moreover, it is also developing a feature that syndicates all MLS listings to its platform.
  • ‘Pros’ Marketplace Access: Houzeo Pros is a directory of seasoned real estate professionals. You can hire, review, and rate the services of licensed escrow officers, home inspectors, appraisers, title agents, etc.
  • Showings Booking: Home buyers can schedule property showings through Houzeo. This makes it easy for you to view homes that interest you.
  • Closing Cost Estimations: You can use Houzeo’s Closing Cost Calculator to estimate your closing costs. This tool helps you budget for home purchases and prevents financial surprises.

Houzeo Packages and Pricing

1. Bronze

PriceFeatures
$399 + $0 at Closing– List for 6 Months With 24 Photos
– Syndication to Zillow, Trulia, Realtor.com, Redfin, and More
– Unlimited Listing Changes
– Unlimited Open Houses
– Premium Yard Sign (Additional $49)
– Showings Calendar and Management

👉 Our Take: The Bronze Package is Houzeo’s cheapest option. It comes with a listing period of 6 months, which is shorter than the alternatives. For instance, Beycome’s $99 package has a listing period that stays active until closing. In addition, Houzeo’s Bronze Package allows very few photos to be uploaded.

2. Silver

PriceFeatures
$399 + 0.5% at Closing (min $999)– List for 6 Months With the Max Number of Photos
– Syndication to Zillow, Trulia, Realtor.com, Redfin, and More
– Unlimited Listing Changes
– Unlimited Open Houses
– Premium Yard Sign (Additional $49)
– Showings Calendar and Management
– Offer and Counteroffer Management

👉 Our Take: The Silver Package comes at the same price point as the Bronze Package. However, it adds a percentage-based fee that can set you back by a lot.

With this package, you can upload the maximum number of photos and manage and negotiate offers. However, according to several Houzeo reviews, it isn’t suitable for first-time home sellers due to a lack of expert guidance.

3. Gold

PriceFeatures
$429 + 0.5% at closing (min $999)– List for 12 Months With the Max Number of Photos
– Syndication to Zillow, Trulia, Realtor.com, Redfin, and More
– Unlimited Listing Changes
– Unlimited Open Houses
– Premium Yard Sign (FREE)
– Showings Calendar and Management
– Offer and Counteroffer Management
– Rush Service (Listing in 12 hours)
– Closing Assistance From a Licensed Broker

👉 Our Take: Houzeo’s Gold Package combines the best aspects of the Bronze and Silver Packages. It offers useful features like Rush Service and broker assistance. These can help you expedite and streamline your home-selling process.

The Gold Package costs only $30 more than Silver while providing much greater value. It’s the perfect package for first-time home sellers who may need guidance.

4. Platinum

PriceFeatures
$499 + 1% at closing (min $999)– List for 12 Months With the Max Number of Photos
– Syndication to Zillow, Trulia, Realtor.com, Redfin, and More
– Unlimited Listing Changes
– Unlimited Open Houses
– Custom Premium Yard Sign (FREE)
– Showings Calendar and Management
– Offer and Counteroffer Management
– Rush Service (Listing in 12 hours)
– Access to an Additional MLS
– Pricing and Closing Assistance from a Licensed Broker

👉 Our Take: The most expensive option, the Platinum Package, costs $70 more than the Gold. For this extra cost, it provides a custom yard sign and an additional MLS to list your property on.

Apart from the extra $70, you must also pay an additional 0.5% of the sale price as closing costs. In a cost-to-benefit analysis, the Gold Package provides relatively more value than the Platinum.

How Does Listing on Houzeo Work?

Here’s a step-by-step process of how Houzeo lists your property on the MLS:

  1. Make an Account: You need to provide your name and email address to create a Houzeo account. Users can also register using their social media login details.
  2. Enter Property Details: Provide details like number of bedrooms, baths, square footage area, etc., and your primary contact information.
  3. Set the Asking Price: Perform a comparative market analysis to come up with an asking price. You also have the option to add a competitive buyer agent commission to incentivize buyer agents.
  4. Select an MLS Listing Plan: Choose and pay for one of the four listing packages based on your requirements.
  5. Add Photos and Property Description: Based on your listing package and the MLS, you are asked to upload photos of your property. Apart from photos, you need to add a description of your property. Houzeo provides detailed instructions about the do’s and don’ts of adding photos and descriptions.
  6. Complete the Paperwork and Review the Draft Listing: Paperwork includes seller disclosures, listing agreement, MLS data input form, etc. Post this, a draft listing is assigned to you. Based on how quickly you review the draft listing, your property is listed on the MLS.

Pros of Houzeo

Here are some definite upsides of choosing Houzeo as your FSBO platform:

  1. Easy Online Dashboard: Houzeo’s online dashboard makes viewing, managing, and making changes to your listing easy. You can also manage your showings and offers with its Silver, Gold, and Platinum packages.
  2. Mobile App Accessibility: You can access your listings through Houzeo’s mobile app. It allows you to manage your showings and offers on the go.
  3. Broad Service Coverage: Except for limited services in Wyoming, South Dakota, and West Virginia, Houzeo provides nationwide coverage.
  4. Comprehensive Online Marketplace: You can connect with agents, appraisers, inspectors, and photographers through Houzeo’s all-in-one real estate marketplace.

Cons of Houzeo

Despite its obvious advantages, there are some caveats attached to listing with Houzeo.

  1. Lack of Licensure: Apart from 2 states, Houzeo doesn’t have a real estate license of its own and can’t act as a real estate agent. In fact, your listing is managed by an outside agent who’s partnered with Houzeo.
  2. Higher Prices: Houzeo’s MLS packages come at a higher price than most competitors. For instance, the base packages of most competitors start at almost $100. Houzeo’s, on the other hand, starts at $399.
  3. Restrictive Refund and Cancellation Policy: You’ll only get a refund within the first 14 days of buying a package. But, if you sign a listing agreement or have a live listing within the first 14 days, you won’t get a refund. You will also be charged a $50 non-refundable deposit.

Houzeo Reviews: What Customers Have to Say

Houzeo reviews by customers have mostly been positive. Sellers have been happy with Houzeo’s customer support, which is quite prompt and responsive.

This is evident from the many 5-star Houzeo reviews it received for customer service on Trustpilot, such as:

Houzeo Customer Review

Customers also found Houzeo’s platform easy to navigate and set up. Being a tech-first company, Houzeo does invest a lot in innovation and customer experience. This is evident in this particular Houzeo review:

Houzeo Customer Review

While Houzeo has responsive customer service, the same can’t be said for its partner agents. And that can be a problem as the agents are the ones you have to work with throughout the sale. For example, look at this Houzeo complaint:

Customer Review

Some customers have pointed out Houzeo’s lack of consistency in providing timely service. This has cost sellers lucrative offers and valued time. For instance, look at John Heritage’s experience:

Houzeo Customer Review

Houzeo Alternatives

When you choose an FSBO platform, it’s important to consider and compare all the available options. Here’s how Houzeo compares to its top competitors:

1. Beycome

Beycome’s Basic Flat Fee MLS plan ($99) is quite affordable. It includes services like unlimited listing changes and maximum photos. However, Beycome’s packages aren’t available across the USA. In fact, their services are available in only 10 states.

2. FSBO.com

FSBO.com’s offerings start at $99.95 and are available nationwide. But this only includes a Redfin.com listing and not an MLS listing. For an MLS listing, you’ll have to pay $399.95.

With FSBO.com, you get connected to a local real estate agent and don’t have access to many advanced tech tools. You will have to manage your listing, update information, and respond to inquiries yourself.

3. Homecoin

Homecoin provides an affordable MLS listing service with its $95 base listing fee. You get coverage across 22 states and access to free services like home value reports and comparable sales.

However, you should know the additional costs of optional services like signposts and lockboxes. These add-ons could substantially increase your total expense beyond the initial flat fee.

Houzeo Reviews: Is Houzeo Really Worth It?

When it comes to technology and innovation, Houzeo has no equal in the segment. Its intuitive platform and comprehensive services make FSBO much easier for sellers.

However, Houzeo’s packages are slightly costlier compared to its alternatives. Moreover, it has a pretty restrictive refund policy. But it does disclose all its prices upfront, helping you avoid the risk associated with hidden fees.

All in all, based on Houzeo reviews, this flat-fee company still provides better value than its competitors. You get access to an intuitive platform, know all the costs upfront, and can access its services all over the country.

FAQs

Is Houzeo legit?

Yes, Houzeo is a legit company with a 4.9 rating on TrustPilot. It's a real estate technology company based out of New York. It has been operational since 2017.

What is the cancellation policy of Houzeo?

Houzeo's cancellation policy states that you can cancel your MLS listing on Houzeo anytime. You have to make a Change Request to initiate the process. If listed in GAMLS, you will have to pay a $25 termination fee.

Does Houzeo have any hidden fees?

No, Houzeo doesn't charge any hidden fees. They offer Flat-Fee MLS listings starting from $399. However, these costs may vary based on a particular state's requirements. Houzeo discloses these upfront on its state-specific pricing pages.

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